FAQ

If you're ordering via our 1-to-1 ordering service, we can come and measure your room, and do the installation. Just call us on +44 (0) 203 935 7090 or email us at ben@arenaroom.com.

If you're ordering online, and you'd like us to recommend an installer in your local area, please call +44 (0) 203 935 7090.

Refer to our ‘How to plan and measure your Arenaroom’ section which explains exactly how to decide where your Arenaroom should start.

Refer to our ‘How to plan and measure your Arenaroom’ section which explains exactly how to decide which wall should be Wall 1.

As you can see from our photos, Arenarooms look great even when they surround a window, or any other wall feature or furniture. However, we can also make bespoke roller blinds to fill in whatever section of the stadium your window covers. Just call us on +44 (0) 203 935 7090 or email us at ben@arenaroom.com.

Our wallpaper is simple to remove. Just soak the wallpaper with water and a sponge and your Arenaroom should peel off the wall in large strips. See our How to install video for further instructions. Please note that you cannot re-hang your wallpaper once removed.

Yes - our online product is water-activated (so there's no need for paste) and is very simple to install. Just follow our How-to video and step-by-step guide.

Or if you'd prefer to use a professional, feel free to give us a call on +44 (0) 203 935 7090 and we'll recommend a local installer who can help.

If you follow our instructions for applying the wallpaper, your paper should stick to the wall without any problems. Make sure you have properly activated the wallpaper adhesive by completely covering the wallpaper with water, through the "booking" process, before applying it to the wall. If the adhesive has not been activated, it may be difficult for the paper to stick to the walls.

However, if your paper does not stick, feel free to get in touch with us on +44 (0) 203 935 7090 or email us at ben@arenaroom.com

Please check for any damage caused in transit upon receipt of your Arenaroom bathbox from the courier. If the package has been damaged, you should sign for it as "Damaged in Transit". Call or email us within 48 hours of receiving your wallpaper. If emailing, please provide a picture/s of the damage.

Yes we deliver (almost) anywhere in the world. If you’re ordering online, the delivery costs will appear when you enter your delivery address. If you’re ordering via our 1-to-1 ordering service we'll tell you the delivery cost over the phone. Delivery to the UK (ex NI) is free!

Our wallpaper is made bespoke, and specifically cut to size for your order. So we can only replace or refund items if they are defective or damaged. If you believe this to be the case please send us an email to ben@arenaroom.com and send your item to: Arenaroom Limited, Unit 10 Borrowdale Business Park, White Lund Industrial Estate, Morecambe, Lancashire, UK, LA3 3BS.

Please note that we are not able to offer exchange or refunds in the event that the wallpaper is the wrong size as a result of a measurement error. In the instance of the wallpaper not being the correct size, please see our Terms of Service, that you will have agreed to at the time of purchasing.

Unfortunately we also can't refund any monies if the customer, or a chosen professional, has attempted to fit the wallpaper, and then tries to return the product for any reason.

We aim to deliver your Arenaroom to you within 14 days in the UK, and 21 days internationally. This can vary depending on the courier, and sometimes it may take longer if we may have sudden increases in demand, plus we may need a little time to make sure your order is 100% perfect before we dispatch it. We'll notify you if there is going to be a significant delay with your order.

If you need to order a replacement sheet please give us a call on +44 (0) 203 935 7090 and we'll see what we can do!

We are adding new teams all the time. Let us notify you when your team becomes available by leaving your details with us here.

Of course! 1, 2, 3 and 4-wall Arenarooms all look great! Please read our How to plan and measure your Arenaroom to find out how to select which walls you want. If ordering via our 1-to-1 bespoke service, we will take you through all of this over the phone.

We highly recommend you select "Add trim" when you are ordering online using our room planner. This will add 25mm of extra paper to the top and bottom of your Arenaroom and ensures your design looks perfect once installed. Once installed you will need to trim the excess off. If you do not allow for trim, any misalignment with your walls or surface could result in your design not fitting flush. Adding trim ensures you get the best results! 

If only part of your wall is free to cover with wallpaper, no problem! Your Arenaroom will still look great! If you'd like to order part of a wall, please call us on +44 (0) 203 935 7090 and we will create a bespoke order for you over the phone. 

Our online product is called "Smooth". This is a very high quality, 225gsm wall covering, with a smooth, satin sheen finish. Two further wallpaper types are available with our 1-to-1 bespoke service.